Ridlin Energy

Support

Support that stays with you.

Raise a request here and it becomes a tracked ticket with a reference, not an email in an inbox. We will confirm the next step by phone.

Service request

Tell us what is happening.

You will get a ticket reference immediately. Set the urgency yourself — you know the situation better than a form can infer it.

Optional — for written updates.

Optional. Anything that identifies it — capacity, inverter make, install date, or the project reference.

You know the situation better than we can infer it. This sets our response window.

If this is a safety concern — burning smell, exposed conductors, water ingress in an electrical enclosure — isolate the system at the main switch first, then contact us.

What we handle

  • Installation issues

    Something about the installation is not right, or has changed since handover.

  • Maintenance

    Scheduled cleaning, inspection and testing to keep output where it should be.

  • Warranty assistance

    We raise and pursue the manufacturer claim on your behalf rather than handing you a number.

  • Monitoring issues

    The system is not reporting, or is reporting something that does not look right.

  • Product support

    Questions about equipment we supplied — settings, behaviour, or documentation.

  • Anything else

    If you are not sure which of these it is, raise it anyway and we will route it.

Prefer to email?

info@ridlin.com

The form is faster — it creates the ticket directly and gives you a reference on the spot.

How warranty and service work