At Ridlin, we value your trust and strive to ensure complete satisfaction with every purchase.
Our products are carefully inspected and tested before dispatch. However, if you are not fully satisfied with your order, we're here to help.
We have a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
Due to hygiene and safety concerns, products that have been opened, used, or tampered with cannot be returned or resold.
To be eligible for a return:
Please note that returns will not be accepted without prior authorisation from our team.
To start a return, contact us at support@ridlin.com.
If your return request is approved, we'll share a return shipping label and detailed instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
For any queries related to returns or exchanges, you can always contact us at support@ridlin.com.
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately.
We will promptly assess the issue and arrange for a replacement or refund as applicable.
Exchanges
The fastest way to get your desired item is to return the original product and place a new order once your return is accepted.
Please note that actual colours may vary slightly from what appears on your screen due to lighting, monitor differences, and digital photography. We do not accept returns based on minor colour variations.
Once we receive and inspect your returned item, you will be notified about the refund approval status. If approved, a refund will be processed to your original payment method within 7-15 business days. Please note, processing time may vary depending on your bank or payment provider.