Terms of service

This Terms of Service ("Terms") is a binding agreement between you ("User", "Customer", or "You") and Ridlin Services Private Limited, hereinafter referred to as "Ridlin", "We", "Us", or "Our" regarding the use of our website, mobile application, products, software, IoT devices, and all associated services (collectively, the "Services").

By accessing or using our Services, Platform, and/or Application, you agree to be bound by these Terms, as well as Ridlin's related policies, including our Privacy Policy, Shipping Policy, Return and Refund Policy, and Warranty Policy (collectively, "Ridlin Policies"). If you do not agree, please do not access or use our Services.

These Terms constitute an electronic record under the provisions of the Information Technology Act, 2000, and do not require physical or digital signatures.

Acceptance Of Terms

By accessing, registering, downloading, installing, or using the Services, you represent and warrant that:

  • You are at least 18 years of age and have the capacity to enter into this Agreement; or
  • You are acting on behalf of a legal entity and have the authority to bind that entity to this Agreement.

If you disagree with any part of these Terms, you must immediately stop using the Services.

Definitions

"Application" means Ridlin's mobile or web-based application(s) used to control, manage, or analyze connected IoT devices.

"Products" include Ridlin's hardware and consumer electronics such as smart pet collars, electric trimmers, grooming tools, GPS devices, and other connected devices.

"Platform" refers to www.ridlin.com or any domain, app, or service operated by Ridlin.

"User Content" means any content, data, feedback, or media submitted by Users.

"Personal Data" and "Sensitive Personal Data" have meanings ascribed under the IT Act 2000 and applicable data protection laws.

Account Registration

You may create a Ridlin Account to access specific features. You are responsible for:

  • Providing accurate information during registration;
  • Maintaining confidentiality of your account credentials; and
  • Promptly notifying us of unauthorised access.

Ridlin is not liable for loss or damage resulting from your failure to comply with this section.

Description Of Services

Ridlin offers:

  • Consumer electronic products including IoT smart devices and grooming tools.
  • Software and AI-driven applications for health monitoring, tracking, and analytics.
  • Digital platform for product information, purchase, and community engagement.

All product details, specifications, and visuals are for representational purposes only and may vary from the final product.

Pricing & Payment

  • Prices are displayed inclusive of applicable taxes.
  • Payments are securely processed via third-party gateways like Razorpay or other PCI-DSS-compliant providers.
  • Ridlin does not store card or payment details.
  • We reserve the right to revise product pricing at any time without notice.
  • In case of payment failure or fraud suspicion, orders may be suspended or cancelled.