Premium Support
Service That Matches Your Premium Device
2-year full coverage. Pan-India pickup. Sub-48-hour resolution. Our support is as premium as our products.
< 2h
Initial Response
48h
Resolution Target
98%
Resolution Rate
Free
Pickup & Drop
How It Works
Service Process
5 steps from problem to resolution. Zero hassle. Zero hidden charges.
Instantly
Raise a Request
Contact us via WhatsApp, email, or phone. Describe the issue and share your order ID.
Within 2 hours
Issue Assessment
Our engineering team evaluates the issue remotely. 80% of issues resolved without device pickup.
Within 24 hours
Pickup or Drop
For hardware issues, we arrange free doorstep pickup. You don't have to go anywhere.
2–5 business days
Repair / Replace
Our certified technicians repair or replace your device. All work done at authorised facilities.
Within 48 hours
Delivery Back
Device returned to your doorstep, tested and verified. No extra charges for warranty claims.
Get in Touch
Multiple channels. Rapid response. Your choice.
Common Questions
How do I claim my warranty?+
Contact us via WhatsApp or email with your order ID and a description of the issue. We'll guide you through the process within 2 hours.
Is there a service center in my city?+
We offer pan-India pickup-and-drop service, so you don't need a physical center. For metro cities, we also have walk-in partners.
How long does a repair take?+
Most repairs are completed in 2–5 business days. For replacements under warranty, we typically dispatch a new unit within 24 hours of confirmation.
What if my device can't be repaired?+
If the device cannot be repaired, we replace it with a new unit of the same or equivalent model under warranty terms.
Do you charge for pickup?+
No. Pickup and delivery for warranty claims is completely free across India.